Guest Experience Associate — Create Smiles & Joy

Build-A-Bear Workshop; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Bear Builder associate to engage guests in creating personalized furry friends and to deliver a memorable experience in our retail environment.

You will contribute to a warm, inclusive atmosphere, uphold brand standards, and collaborate with team members to meet store objectives. This entry-level role emphasizes guest satisfaction, friendly service, and dependable teamwork.

Qualifications

• High school diploma or GED is required.
• Associate degree in business/management or related field is preferred.

Responsibilities

• Provide exceptional guest service by helping guests create their personalized bears.
• Engage with guests with enthusiasm for the brand and product.
• Create a warm, inclusive atmosphere and ensure guests leave satisfied.
• Uphold brand standards and operate with a cohesive guest experience.
• Support a strong team environment and be dependable and helpful.

Skills

Guest service

Teamwork

Customer engagement

Flexibility

Education

High school diploma or GED

Associate degree in business/management

Job description

Build-A-Bear Workshop is seeking a Bear Builder associate to engage guests in creating personalized furry friends and to deliver a memorable experience in our retail environment.

You will contribute to a warm, inclusive atmosphere, uphold brand standards, and collaborate with team members to meet store objectives. This entry-level role emphasizes guest satisfaction, friendly service, and dependable teamwork.