Guest Experience Specialist: Check-Ins, Reservations & Billing

Peachtree Group; Romulus (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Romulus, MI to handle check-ins and check-outs, secure payments, and assist guests with reservations and requests. The role emphasizes friendly, professional, timely service aligned with brand standards to guarantee guest satisfaction.

Benefits include medical, dental, vision, disability and life insurance, a generous 401(k) retirement match, paid holidays and paid time off, plus access to an Employee Assistance Program and Fund.

Responsibilities

• Process check-ins and check-outs in a courteous and efficient manner.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests to ensure satisfaction.
• Maintain high standards of quality and brand compliance in all interactions.

Job description

Peachtree Group is seeking a Guest Service Agent in Romulus, MI to handle check-ins and check-outs, secure payments, and assist guests with reservations and requests. The role emphasizes friendly, professional, timely service aligned with brand standards to guarantee guest satisfaction.

Benefits include medical, dental, vision, disability and life insurance, a generous 401(k) retirement match, paid holidays and paid time off, plus access to an Employee Assistance Program and Fund.