Guest Experience & Reservations Specialist

Peachtree Group; Farmington Hills (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent to provide exceptional hospitality services. The role involves processing check-ins/outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner.

The position emphasizes anticipating guest needs, exceeding expectations, and implementing creative solutions to deliver outstanding service while adhering to brand standards.

Responsibilities

• Process check-ins and check-outs efficiently and courteously.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and requests while maintaining brand standards.

Job description

Peachtree Group is seeking a Guest Service Agent to provide exceptional hospitality services. The role involves processing check-ins/outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner.

The position emphasizes anticipating guest needs, exceeding expectations, and implementing creative solutions to deliver outstanding service while adhering to brand standards.