Guest Service Agent

Fairfield Inn Romulus; Romulus (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Fairfield Inn Romulus in Romulus, MI seeks a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional, and timely manner. You will uphold brand standards to ensure guest satisfaction, anticipate needs, and provide creative solutions that exceed expectations.

The position offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance, a

Job description

Fairfield Inn Romulus
Romulus, MI 48174, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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