Guest Experience Specialist | Check-ins & Reservations

Peachtree Group; Troy (MI); Presencial; USD 17.000 - 22.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Resumo da vaga

Peachtree Group is seeking a Guest Service Agent in Troy, MI to handle check-ins/check-outs, payments, and billing while assisting guests with reservations and requests. The role focuses on friendly, professional, and timely service that exceeds expectations and adheres to brand standards.

The position offers a comprehensive benefits package and opportunities for growth within a supportive team environment. Prior hospitality experience is a plus for delivering exceptional guest experiences.

Qualificações

• Friendly, professional and timely guest service.
• Ability to secure payment and verify billing.
• Support reservations and guest requests with a positive attitude.

Responsabilidades

• Process check-ins and check-outs efficiently and accurately.
• Secure payments and verify or adjust billing as needed.
• Assist guests with reservations and special requests.
• Anticipate guest needs and provide creative solutions while following brand standards.
• Maintain high standards of quality to ensure guest satisfaction.

Descrição da vaga

Peachtree Group is seeking a Guest Service Agent in Troy, MI to handle check-ins/check-outs, payments, and billing while assisting guests with reservations and requests. The role focuses on friendly, professional, and timely service that exceeds expectations and adheres to brand standards.

The position offers a comprehensive benefits package and opportunities for growth within a supportive team environment. Prior hospitality experience is a plus for delivering exceptional guest experiences.