Guest Experience Specialist – Front Desk

Peachtree Group Hospitality Management; Troy (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management in Troy, MI seeks a Front Desk Agent to warmly welcome guests, manage check-ins/outs, verify payments, and assist with reservations while upholding brand standards and delivering timely service to ensure guest satisfaction.

Ideal candidates are detail-oriented, guest-focused, and capable of solving problems creatively while maintaining billing accuracy. This role offers competitive benefits and opportunities for growth within the hospitality group.

Responsibilities

• Process check-ins and check-outs for guests.
• Secure and verify guest payments and adjust billing as needed.
• Assist guests with reservations and requests in a friendly, professional manner.
• Maintain brand standards and provide timely service to ensure guest satisfaction.
• Anticipate guest needs and offer creative solutions to enhance their stay.

Job description

Peachtree Group Hospitality Management in Troy, MI seeks a Front Desk Agent to warmly welcome guests, manage check-ins/outs, verify payments, and assist with reservations while upholding brand standards and delivering timely service to ensure guest satisfaction.

Ideal candidates are detail-oriented, guest-focused, and capable of solving problems creatively while maintaining billing accuracy. This role offers competitive benefits and opportunities for growth within the hospitality group.