Guest Experience Specialist

Peachtree Group; Vero Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group in Florida seeks a Guest Service Agent to handle check-ins and check-outs, verify and adjust guest billing, and assist with reservations and requests in a friendly, professional manner. You will anticipate guest needs, strive to exceed expectations, and apply practical solutions while upholding brand standards to ensure exceptional service and guest satisfaction.

This role emphasizes teamwork, punctuality, and clear communication with guests and other departments to deliver

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests in a friendly, professional and timely manner.
• Anticipate guest needs and implement creative solutions while upholding brand standards.

Job description

Peachtree Group in Florida seeks a Guest Service Agent to handle check-ins and check-outs, verify and adjust guest billing, and assist with reservations and requests in a friendly, professional manner. You will anticipate guest needs, strive to exceed expectations, and apply practical solutions while upholding brand standards to ensure exceptional service and guest satisfaction.

This role emphasizes teamwork, punctuality, and clear communication with guests and other departments to deliver