Guest Experience Specialist – Check-in & Reservations

Peachtree Group Hospitality Management; Forney (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group seeks a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payments, and verify billing with accuracy, all while upholding brand standards and delivering timely, professional service. You will assist guests with reservations and requests, anticipate needs, and provide creative solutions to ensure satisfaction.

The role supports work-life balance with a strong benefits package including health, retirement, paid time off, and employee assistance.

Qualifications

• Processing check-ins and check-outs with accuracy.
• Securing payments and verifying billing.
• Assisting guests with reservations and requests in a friendly, professional manner.

Responsibilities

• Assist guests with reservations and requests.
• Maintain high standards of quality and brand compliance.
• Collaborate with team to ensure guest satisfaction.

Job description

Peachtree Group seeks a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payments, and verify billing with accuracy, all while upholding brand standards and delivering timely, professional service. You will assist guests with reservations and requests, anticipate needs, and provide creative solutions to ensure satisfaction.

The role supports work-life balance with a strong benefits package including health, retirement, paid time off, and employee assistance.