Guest Experience Specialist: Check-Ins & Reservations

Peachtree Group; Sewanee (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Paid holidays

Paid time off

Employee Assistance Program and Fund

Job summary

Peachtree Group in Sewanee, TN, is seeking a Guest Service Agent to greet guests, manage check-ins and check-outs, secure payment, and assist with reservations with a friendly, professional approach. The role emphasizes accuracy, hospitality, and adherence to brand standards to ensure guest satisfaction.

The position Anticipates guest needs, resolves issues creatively, and provides support across front-desk operations within a collaborative team.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and requests in a friendly, professional manner.

Job description

Peachtree Group in Sewanee, TN, is seeking a Guest Service Agent to greet guests, manage check-ins and check-outs, secure payment, and assist with reservations with a friendly, professional approach. The role emphasizes accuracy, hospitality, and adherence to brand standards to ensure guest satisfaction.

The position Anticipates guest needs, resolves issues creatively, and provides support across front-desk operations within a collaborative team.