Guest Service Agent

Peachtree Group Hospitality Management; Sewanee (TN); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Sewanee Inn - Univ South in Sewanee, TN is seeking a Guest Service Agent to warmly welcome guests and manage check-ins/check-outs, while securing payment at arrival. You will verify and adjust guest billing, and assist with reservations and requests to ensure a smooth guest experience.

The role emphasizes high standards of service and brand compliance to help deliver memorable stays in a welcoming setting.

Responsibilities

• Process check-ins/outs and secure payment.
• Verify and adjust guest billing.
• Assist guests with reservations and requests.

Job description

Sewanee Inn - Univ South
1237 University Ave
Sewanee, TN 37375, USA

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.