Guest Experience Specialist: Check-ins, Billing & Reservations

Hilton-Garden-Inn-Hotel; West Lafayette (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Hilton Garden Inn is seeking a Guest Service Agent in West Lafayette, IN to deliver friendly, professional hospitality at the front desk. You will handle check-ins/outs, process payments, verify guest billing, and assist with reservations and guest requests while maintaining brand standards and a high level of guest satisfaction.

This role emphasizes anticipating guest needs, delivering creative solutions, and ensuring timely service in a welcoming environment on site at our hotel.

Responsibilities

• Process check-ins and check-outs for guests efficiently.
• Secure payments and verify/adjust guest billing.
• Assist guests with reservations and special requests.
• Uphold brand standards and provide exceptional service.

Job description

Hilton Garden Inn is seeking a Guest Service Agent in West Lafayette, IN to deliver friendly, professional hospitality at the front desk. You will handle check-ins/outs, process payments, verify guest billing, and assist with reservations and guest requests while maintaining brand standards and a high level of guest satisfaction.

This role emphasizes anticipating guest needs, delivering creative solutions, and ensuring timely service in a welcoming environment on site at our hotel.