Guest Experience Specialist – Front Desk

Holiday Inn Express and Suites; Lafayette (IN); Presencial; USD 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Holiday Inn Express and Suites in Lafayette, IN is seeking a Front Desk Agent for full-time or part-time roles. The position requires excellent customer service and a drive to provide the best service possible.

Responsibilities include greeting guests, managing check-ins/outs, reservations, billing, and coordinating with housekeeping. Candidates should be able to stand for 8 hours, lift up to 30 pounds, and be available on weekends. Health insurance is offered to full-time staff.

Formación

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (ADA accommodations).
• Availability to include weekends.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem solving skills.
• Computer literacy.
• Strong written and verbal communication skills.

Responsabilidades

• Greet and tend to guests in a positive and friendly manner.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Complete required shift-specific checklist.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Possess general knowledge about the local area.
• Anticipate guest needs, recognize issues and respond in a timely manner.
• Effectively communicate with guests and other staff members.
• Coordinate with housekeeping staff for room status and guest requests.
• Manage security of guest information, keys, and cash drawer.
• Comply with IHG standards and promote brand loyalty.
• Ensure cleanliness of front desk and lobby areas.
• Multitask and prioritize work duties for maximum efficiency.
• Maintain a professional appearance through dress and demeanor.
• Perform all other duties as assigned.

Conocimientos

Interpersonal skills

Organizational skills

Problem solving

Computer literacy

Communication skills

Educación

High school diploma or equivalent

Descripción del empleo

Holiday Inn Express and Suites in Lafayette, IN is seeking a Front Desk Agent for full-time or part-time roles. The position requires excellent customer service and a drive to provide the best service possible.

Responsibilities include greeting guests, managing check-ins/outs, reservations, billing, and coordinating with housekeeping. Candidates should be able to stand for 8 hours, lift up to 30 pounds, and be available on weekends. Health insurance is offered to full-time staff.