Guest Experience Specialist - Campground Front Desk

Kampgrounds of America, Inc.; Big Cove Community (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Kampgrounds of America, Inc. in Big Cove Community, North Carolina is seeking a Guest Service Representative. You will greet guests, register arrivals, issue keys, manage reservations, handle payments, and keep the campground store clean and well-stocked.

The role requires strong communication, conflict resolution, and the ability to work nights, weekends, and holidays in a fast-paced environment. Team collaboration and customer-focused service are essential.

Qualifications

• Hear and speak the English language fluently.
• Strong decision-making ability.
• Ability to communicate, ability to manage conflict.
• Working knowledge of operational procedures.
• Comfortable in a fast-paced and high-pressure environment.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.

Responsibilities

• Greet all guests approaching the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift checklist, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.

Skills

Fluent English

Decision making

Communication skills

Operational procedures

Fast-paced environment

Confidentiality

Night shifts

Conflict management

Job description

Kampgrounds of America, Inc. in Big Cove Community, North Carolina is seeking a Guest Service Representative. You will greet guests, register arrivals, issue keys, manage reservations, handle payments, and keep the campground store clean and well-stocked.

The role requires strong communication, conflict resolution, and the ability to work nights, weekends, and holidays in a fast-paced environment. Team collaboration and customer-focused service are essential.