Guest Service Specialist – Campground Front Desk

Kampgrounds of America, Inc.; Tucson (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

Kampgrounds of America, Inc. in Tucson, AZ is seeking a Guest Service Representative to provide attentive, courteous service at the front desk, register guests, issue keys, manage reservations, and handle payments while maintaining a tidy store.

You will work in a fast-paced environment with strong communication and English fluency, and must be able to work nights, weekends and holidays, upholding KOA standards.

Qualifications

• Fluent English speaking and listening is required.
• Strong decision-making and conflict-management abilities are essential.
• Excellent communication skills and ability to manage conflicts professionally.
• Good understanding of operational procedures and processes.
• Ability to work in a fast-paced, high-pressure environment.
• Maintain confidentiality and demonstrate reliability in shift work.

Responsibilities

• Greet guests at the front desk and follow KOA service standards.
• Register guests, issue keys, and record occupied sites and reservations.
• Answer guest questions about campground amenities and local attractions.
• Process payments and manage cash handling following KOA procedures.
• Maintain store displays and inventory; contribute to upselling and ancillary income.
• Collaborate with other team members and departments to ensure smooth operations.

Skills

Fluent English

Decision making

Communication

Conflict resolution

Operational procedures

Work under pressure

Confidentiality

Shift flexibility

Job description

Kampgrounds of America, Inc. in Tucson, AZ is seeking a Guest Service Representative to provide attentive, courteous service at the front desk, register guests, issue keys, manage reservations, and handle payments while maintaining a tidy store.

You will work in a fast-paced environment with strong communication and English fluency, and must be able to work nights, weekends and holidays, upholding KOA standards.