Guest Services Specialist – Campground Front Desk

Kampgrounds of America, Inc.; Angola, Northern (IN, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Kampgrounds of America, Inc. in Angola, IN welcomes a Guest Services Representative to deliver friendly, efficient service to guests before and during their stay.

You will register arrivals, issue keys, manage site records, take reservations, and process payments while keeping the store neat and stocked for guests. The role requires clear communication and a customer-focused mindset in a dynamic campground environment.

Qualifications

• Fluent English or equivalent communication skills.
• Ability to communicate clearly and manage conflicts professionally.
• Familiarity with standard operating procedures and cash handling.
• Able to work in a fast-paced, high-pressure environment and maintain confidentiality.

Responsibilities

• Greet guests at the front desk and provide courteous service per KOA standards.
• Register guests, issue keys, record occupied sites, and confirm reservations.
• Collect payments and maintain accurate records and reports.
• Maintain a clean, stocked, and organized store and assist guests with inquiries.
• Upsell ancillary services to increase campground revenue.

Skills

Fluent English

Communication

Conflict management

Operational procedures

Fast-paced environment

Job description

Kampgrounds of America, Inc. in Angola, IN welcomes a Guest Services Representative to deliver friendly, efficient service to guests before and during their stay.

You will register arrivals, issue keys, manage site records, take reservations, and process payments while keeping the store neat and stocked for guests. The role requires clear communication and a customer-focused mindset in a dynamic campground environment.