Guest Services & Front Desk Associate

Carrington College; Wisconsin Dells (WI); On-site; USD 17,000 - 18,000; Full time

Job summary

KOA campground is seeking a Guest Services Representative to manage guest registration, front desk operations and store procedures during the April–October season.

You will greet guests, handle reservations, process sales and refunds, and promote local attractions and KOA programs while delivering friendly, professional service. The role requires English fluency and cash register proficiency, plus the ability to work nights, weekends and holidays.

Qualifications

• Must be able to hear and speak English fluently.
• Knowledge of computer and cash register operation.
• Ability to work nights, weekends, and holidays.
• Excellent customer service skills.
• Ability to maintain confidentiality.

Responsibilities

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.

Skills

Customer service

English fluency

Cash register operation

Confidentiality

Flexible schedule

Computer literacy

Tools

Cash register POS

Computer systems

Job description

KOA campground is seeking a Guest Services Representative to manage guest registration, front desk operations and store procedures during the April–October season.

You will greet guests, handle reservations, process sales and refunds, and promote local attractions and KOA programs while delivering friendly, professional service. The role requires English fluency and cash register proficiency, plus the ability to work nights, weekends and holidays.