Guest Experience Specialist — Bakery (Flexible Schedule)

Nothing Bundt Cakes #152; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes in Brownsville is seeking a Guest Service Representative to create a warm, welcoming environment for guests, share cake knowledge, and help celebrate special occasions. You will be the first brand contact in the bakery, engaging guests, answering questions, processing orders at the register, and inviting them to join NbC Email Club for exclusive promotions.

This role emphasizes guest satisfaction, teamwork, and maintaining a clean, organized bakery with on-time attendance and

Responsibilities

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Skills

Servant’s Heart

Spirit of a Champion

Genuine Connections

Job description

Nothing Bundt Cakes in Brownsville is seeking a Guest Service Representative to create a warm, welcoming environment for guests, share cake knowledge, and help celebrate special occasions. You will be the first brand contact in the bakery, engaging guests, answering questions, processing orders at the register, and inviting them to join NbC Email Club for exclusive promotions.

This role emphasizes guest satisfaction, teamwork, and maintaining a clean, organized bakery with on-time attendance and