Guest Experience Specialist - Bakery & Celebrations

Nothing Bundt Cakes; Hickory (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Nothing Bundt Cakes in Hickory, NC is seeking a Guest Service Representative who greets guests warmly, learns guest needs, and offers cake options to celebrate special occasions.

You will process orders at the POS, educate customers on cake sizes and flavors, upsell accessories, keep the bakery tidy, and help ensure a memorable, joyful experience for every guest in a fast-paced environment.

Qualifications

• 16 years of age or older.
• No formal education or work experience required, but guest service experience is a plus.
• Ability to work flexible shifts (including mornings, evenings, weekends, holidays).
• Ability to operate a point-of-sale system and handle monetary transactions.

Responsibilities

• Greet walk-in and phone guests with warmth and enthusiasm to determine needs and interests.
• Educate guests on NbC cake options, sizes, flavors, pricing, and promotions.
• Suggest accessories to complete celebrations (balloons, candles, cards).
• Process guest orders accurately using the POS system and invite to join Email Club.
• Maintain clean and organized bakery presentation and restock display cases.
• Assist Crafter with cake decorations and packaging supplies as needed.
• Adhere to health and safety guidelines and NbC policies; maintain punctuality.

Skills

Interpersonal skills

Friendly customer service

Multi-tasking

Attention to detail

Strong communication

Education

No formal education required

Guest service experience preferred

Tools

Point-of-sale system

Job description

Nothing Bundt Cakes in Hickory, NC is seeking a Guest Service Representative who greets guests warmly, learns guest needs, and offers cake options to celebrate special occasions.

You will process orders at the POS, educate customers on cake sizes and flavors, upsell accessories, keep the bakery tidy, and help ensure a memorable, joyful experience for every guest in a fast-paced environment.