Guest Experience Specialist - Bakery & Cakes

Nothing Bundt Cakes; Marvin (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Nothing Bundt Cakes in Marvin, NC is seeking a friendly Guest Service Representative to welcome guests and help create memorable celebrations. You will learn our cake distinctions and sizes, and assist guests with orders and promotions while maintaining an appealing display.

The role emphasizes energetic service, strong communication, and reliable attendance in a fast-paced bakery. Flexible shifts including mornings, evenings, weekends, and holidays are common.

Qualifications

• No formal education required; guest service experience is a plus.
• Must be 16 years or older.

Responsibilities

• Greet guests warmly and determine interests and needs.
• Educate guests on cake options, flavors, sizes, and promotions.
• Suggest additional merchandise to complete celebrations.
• Process orders accurately using the POS system.
• Maintain clean and organized bakery presentation.
• Replenish merchandise and cake display case.
• Assist Crafter with decorations and packaging.
• Follow health and safety guidelines and dress code.
• Maintain reliable attendance and punctuality.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Organizational skills

Communication

Technical aptitude

Cash handling

Stamina

Education

Minimum age 16

Tools

POS system

Job description

Nothing Bundt Cakes in Marvin, NC is seeking a friendly Guest Service Representative to welcome guests and help create memorable celebrations. You will learn our cake distinctions and sizes, and assist guests with orders and promotions while maintaining an appealing display.

The role emphasizes energetic service, strong communication, and reliable attendance in a fast-paced bakery. Flexible shifts including mornings, evenings, weekends, and holidays are common.