Bakery Guest Experience Specialist

Nothing Bundt Cakes; Matthews (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Nothing Bundt Cakes in Matthews, NC seeks a friendly Guest Service Representative to welcome guests, handle orders, and promote celebrations with cake options and add-ons. You will educate customers on flavors, sizes, and promotions, while maintaining a clean, inviting bakery display and assisting with packaging for celebrations.

Responsibilities include processing orders via the POS, engaging guests, and ensuring a positive, memorable experience at every visit.

Qualifications

• Must be 16 years of age or older.
• Previous guest service experience is a plus but not required.
• Ability to stand for extended periods in a fast-paced bakery environment.
• Strong interpersonal and communication skills.
• Comfort with operating a point-of-sale system and handling cash.

Responsibilities

• Greet guests warmly and assist with orders and inquiries.
• Educate guests on cake options, pricing, and promotions.
• Suggest accessories to complete celebrations (balloons, cards).
• Process orders accurately using the POS system.
• Maintain clean and organized bakery presentation.
• Replenish merchandise and cake display area.

Skills

Excellent interpersonal skills

Customer service mindset

Multi-tasking

Attention to detail

Reliability

Communication skills

Team-oriented

Education

No formal education required

Tools

Point-of-sale system

Job description

Nothing Bundt Cakes in Matthews, NC seeks a friendly Guest Service Representative to welcome guests, handle orders, and promote celebrations with cake options and add-ons. You will educate customers on flavors, sizes, and promotions, while maintaining a clean, inviting bakery display and assisting with packaging for celebrations.

Responsibilities include processing orders via the POS, engaging guests, and ensuring a positive, memorable experience at every visit.