Service Advisor

Bill Brown Ford; Livonia (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with company match

Training & career growth

Job summary

Bill Brown Ford in Livonia, MI seeks an automotive Service Advisor to deliver exceptional customer experiences. You will guide customers through service visits, explain maintenance needs, and prepare clear cost estimates while coordinating with technicians.

Join a Penske Automotive Group dealership offering comprehensive benefits, training, and growth opportunities in a values-driven culture focused on integrity and teamwork.

Qualifications

• Customer-focused professional with strong communication skills.
• Ability to explain service recommendations and cost estimates clearly.
• Reliable team player with a proactive work ethic.

Responsibilities

• Greet customers, schedule service appointments, and coordinate repairs.
• Provide accurate estimates and obtain customer approval.
• Maintain documentation and ensure a positive service experience.

Job description

Bill Brown Ford, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.