Automotive Service Advisor — Growth & Benefits

Penske Automotive Group; Livonia (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care options (medical, dental,

Vision coverage

401k with company match

Training and career growth

Job summary

Bill Brown Ford, a Penske Automotive Group dealership, seeks an automotive Service Advisor to schedule service, review history, and relay maintenance details to customers. You’ll provide accurate cost estimates and act as the liaison between customers and the service team.

Join a Fortune 500 company with a strong benefits package, training programs, and a culture focused on integrity and teamwork. Prior service department experience is preferred.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal, and organizational skills.
• Friendly, enthusiastic, reliable, and a strong team player.
• Able to thrive in a fast-paced, results-driven environment.

Responsibilities

• Schedule service appointments and collect customer and vehicle data.
• Greet customers, conduct phone transactions, and write up service issues.
• Explain maintenance requirements and provide cost estimates.
• Communicate status updates and handle changes to estimates with customers.
• Ensure accurate documentation and smooth repair workflow in the service department.

Skills

Customer focus

Team player

Communication skills

Organizational skills

Work ethic

Education

High school diploma or equivalent

Tools

Automotive systems knowledge

Job description

Bill Brown Ford, a Penske Automotive Group dealership, seeks an automotive Service Advisor to schedule service, review history, and relay maintenance details to customers. You’ll provide accurate cost estimates and act as the liaison between customers and the service team.

Join a Fortune 500 company with a strong benefits package, training programs, and a culture focused on integrity and teamwork. Prior service department experience is preferred.