Patient Experience Host: Front Desk & Visitor Support

Veterans in Healthcare; Los Angeles (CA); On-site; USD 45,000 - 47,000; Full time

Job summary

UCLA Health in Los Angeles, CA is seeking a Hospitality Services Representative to greet patients and visitors and provide exceptional customer service across information desks and waiting areas.

You will assist with wayfinding, check-in, wheelchair coordination, and privacy-compliant operations, contributing to a safe and welcoming hospital environment while adapting to busy schedules, including evenings, weekends, and holidays.

Responsibilities

• Greet and assist patients and visitors at information desks.
• Manage visitor check-in, directions, and privacy compliance.
• Coordinate wheelchair assistance and answer inquiries.
• Maintain organized, sanitized, and welcoming desk areas.
• Support training activities and departmental initiatives.

Job description

UCLA Health in Los Angeles, CA is seeking a Hospitality Services Representative to greet patients and visitors and provide exceptional customer service across information desks and waiting areas.

You will assist with wayfinding, check-in, wheelchair coordination, and privacy-compliant operations, contributing to a safe and welcoming hospital environment while adapting to busy schedules, including evenings, weekends, and holidays.