Guest Concierge Bell Attendant

UCLA; Los Angeles (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

The UCLA Luskin Conference Center is seeking a customer-focused, dynamic Bell Attendant to deliver exceptional service to our guests and visitors. As the primary point of contact upon arrival and departure, you will set the tone for a world-class hospitality experience on the UCLA campus.

Responsibilities include warmly welcoming guests and escorting them to rooms, explaining room features, guiding guests on amenities and local attractions, coordinating transportation, and managing luggage

Qualifications

• 2+ years customer service experience (Required).
• 1+ years front desk or bell attendant experience in a hotel (Preferred).
• Excellent customer relations skills (Required).
• Ability to engage with diverse populations in a respectful and culturally responsive manner (Required).
• Ability to remain calm in the face of adversity, such as customer dissatisfaction (Required).
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor (Required).
• Ability to work efficiently in a fast-paced environment with a fluctuating workload (Required).
• Ability to work cooperatively as a part of a team (Required)
• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required).
• Ability to comply with safety standards and procedures for both personal and public safety (Required).
• Ability to maintain regular, punctual attendance (Required).

Responsibilities

• Guest Welcome & Escort: Warmly greet arriving guests, open doors, and escort visitors to their rooms.
• Transport guest luggage to and from rooms and designated storage areas.
• Room & Property Orientation: Identify and explain specific room features to guests and provide information about center amenities and local attractions.
• Concierge & Logistics Support: Provide directions, explain parking procedures and rates, and arrange transportation (taxis, shuttles, ride-shares).
• Luggage Management: Handle luggage storage, tag items, and manage retrieval upon request.

Skills

Customer service

Front desk experience

Communication

Cultural sensitivity

Teamwork

English proficiency

Job description

The UCLA Luskin Conference Center is seeking a customer-focused, dynamic Bell Attendant to deliver exceptional service to our guests and visitors. As the primary point of contact upon arrival and departure, you will set the tone for a world-class hospitality experience on the UCLA campus.

Responsibilities include warmly welcoming guests and escorting them to rooms, explaining room features, guiding guests on amenities and local attractions, coordinating transportation, and managing luggage