Guest Services Agent

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

University of California - Los Angeles (UCLA) is seeking a Guest Services Agent for the Luskin Conference Center front desk. You will welcome guests, manage check-ins/outs, and handle inquiries with a friendly, detail-oriented approach.

The role requires 1+ year of in-person customer service, proficiency with Microsoft Office and PM software, and strong written and spoken English. Evening, weekend, and overtime shifts apply as needed.

Qualifications

• 1+ years in-person customer service (required).
• Experience in hotel or hospitality preferred.
• Experience in a university setting preferred.
• Proficient with standard business software and property management software.
• Ability to communicate in English, in writing and speaking.
• Ability to write clear business correspondence.
• Ability to engage respectfully with diverse guests and colleagues.
• Ability to work independently with good judgment.
• Ability to prioritize and manage fluctuating workloads.
• Experience with cash handling and recording transactions.
• Demonstrated ability to operate electronic cash registers.
• Demonstrated ability to maintain accurate records.
• Remain calm during guest dissatisfaction.

Responsibilities

• Operate the 24-hour front desk and be the primary guest contact.
• Ensure a seamless, memorable experience from arrival to departure.
• Handle guest inquiries, requests, and issues professionally.
• Maintain records and manage daily front desk operations.
• Process transactions and assist with cash handling per policy.

Skills

Customer service

Written & verbal English

Guest interaction

Cash handling

Tools

Microsoft Office Suite

Property management software

Job description

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment.

Position Summary

We are seeking a welcoming, professional, and detail-oriented Guest Services Agent to join our front office team. As the primary point of contact for our guests, the Guest Services Agent operates our 24-hour front desk, ensuring an seamless, memorable experience from arrival to departure.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 1+ years In-person customer service experience (Required)
• Hotel or hospitality industry experience (Preferred)
• Experience working in a university setting (Preferred)
• Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)
• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)
• Skill in writing grammatically correct business English, such as reports, memos, and other routine correspondence (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required)
• Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Ability to operate independently and exercise good judgment to ensure customer satisfaction (Required)
• Ability to prioritize assignments and make appropriate adjustments despite changes in workload and competing deadlines (Required)
• Ability to work efficiently under conditions of a fluctuating work load with frequent interruptions and distractions (Required)
• Sufficient knowledge of University accounting and cash handling procedures to accomplish standard departmental transactions (Preferred)
• Demonstrated ability operating electronic cash registers (Required)
• Demonstrated ability to maintain detailed and accurate records (Required)
• Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Evenings, weekends, holidays, and overtime based on departmental needs (Required)

Schedule

Variable

Union/Policy Covered

CX-Clerical & Allied Services

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT319200-JC004723-PD168516