24/7 Front Desk Guest Experience Specialist

University of California, Los Angeles; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Luskin Conference Center at UCLA seeks a welcoming Guest Services Agent to join our front office team. You will operate the 24-hour front desk, greet guests, and ensure a seamless arrival and departure experience.

Ideal candidates have 1+ year in-person customer service and proficiency with MS Office and property management software; strong written and verbal English communication is essential. This on-site role requires flexibility for evenings, weekends, and holidays and offers UC benefits

Qualifications

• 1+ year in-person customer service experience
• Hotel or hospitality experience (preferred)
• Experience in a university setting (preferred)
• Proficient with MS Office and property management software
• Strong written and verbal English communication
• Cash handling and accurate record-keeping

Responsibilities

• Operate the 24-hour front desk and greet guests.
• Provide a seamless arrival to departure experience.
• Maintain accurate guest records and assist with inquiries.
• Collaborate with the team to resolve issues and ensure guest satisfaction.

Skills

Customer service

Written English

Verbal English

Interpersonal skills

Conflict resolution

Multitasking

Tools

Microsoft Office Suite

Property management software

Electronic cash registers

Job description

The Luskin Conference Center at UCLA seeks a welcoming Guest Services Agent to join our front office team. You will operate the 24-hour front desk, greet guests, and ensure a seamless arrival and departure experience.

Ideal candidates have 1+ year in-person customer service and proficiency with MS Office and property management software; strong written and verbal English communication is essential. This on-site role requires flexibility for evenings, weekends, and holidays and offers UC benefits