Guest Services Agent

The Regents of the University of California on behalf of their Los Angeles Campus; Los Angeles (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Regents of the University of California on behalf of their Los Angeles Campus is seeking a Guest Services Agent for UCLA Luskin Conference Center. You will operate the 24-hour front desk and ensure a smooth guest experience from arrival to departure.

We are looking for a welcoming, professional, and detail-oriented individual with strong English communication, cash handling, and familiarity with hotel systems.

Qualifications

• 1+ years In-person customer service experience (Required)
• Hotel or hospitality industry experience (Preferred)
• Experience working in a university setting (Preferred)
• Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)
• Ability to communicate clearly in English, both written and verbal (Required)
• Strong business English writing for reports and memos (Required)
• Ability to interact professionally with guests and team members in a high-volume setting (Required)
• Ability to engage with diverse populations respectfully (Required)
• Ability to work independently with good judgment (Required)
• Ability to prioritize assignments amid changing workload (Required)
• Ability to work under fluctuating workload with interruptions (Required)
• Knowledge of campus accounting and cash handling procedures (Preferred)
• Experience operating electronic cash registers (Required)
• Ability to maintain detailed records (Required)
• Remain calm during guest dissatisfaction (Required)

Responsibilities

• Operate the 24-hour front desk to greet guests and manage check-in/out.
• Provide high-quality guest service and resolve issues promptly.
• Maintain accurate records and process transactions per university policies.

Skills

Customer service

Cash handling

PMS software

Microsoft Office

Tools

Property management system

Microsoft Office Suite

Job description

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment.

Position Summary

We are seeking a welcoming, professional, and detail-oriented Guest Services Agent to join our front office team. As the primary point of contact for our guests, the Guest Services Agent operates our 24-hour front desk, ensuring an seamless, memorable experience from arrival to departure.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 1+ years In-person customer service experience (Required)


• Hotel or hospitality industry experience (Preferred)


• Experience working in a university setting (Preferred)


• Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)


• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)


• Skill in writing grammatically correct business English, such as reports, memos, and other routine correspondence (Required)


• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required)


• Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)


• Ability to operate independently and exercise good judgment to ensure customer satisfaction (Required)


• Ability to prioritize assignments and make appropriate adjustments despite changes in workload and competing deadlines (Required)


• Ability to work efficiently under conditions of a fluctuating work load with frequent interruptions and distractions (Required)


• Sufficient knowledge of University accounting and cash handling procedures to accomplish standard departmental transactions (Preferred)


• Demonstrated ability operating electronic cash registers (Required)


• Demonstrated ability to maintain detailed and accurate records (Required)


• Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.


• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.


• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.


• Evenings, weekends, holidays, and overtime based on departmental needs (Required)

Schedule

Variable

Union/Policy Covered

CX-Clerical & Allied Services

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT319200-JC004723-PD168516