Bell Attendant

University of California, Los Angeles; Los Angeles (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

The UCLA Luskin Conference Center is seeking a customer-focused Bell Attendant to welcome guests, escort them to rooms, and manage luggage with courtesy and efficiency.

You will provide room orientation, share information about amenities, campus activities, and local LA attractions while delivering friendly, professional service in a fast-paced environment.

Qualifications

• 2+ years customer service experience required.
• 1+ years front desk or bell attendant experience in a hotel environment preferred.
• Excellent customer relations skills required.
• Ability to engage with diverse populations in a respectful and culturally responsive manner required.
• Ability to remain calm in the face of adversity, such as customer dissatisfaction required.
• Ability to interact effectively with guests, team members, and managers in a high-volume setting using positive body language and professional demeanor required.
• Ability to work efficiently in a fast-paced environment with fluctuating workload required.
• Must communicate in written and verbal English to receive work assignments and share information.

Responsibilities

• Welcome and escort guests, open doors, and handle luggage to rooms or storage areas.
• Explain room features and provide information about center amenities, services, hours, and local attractions.

Skills

Customer service

Front desk experience

English communication

Communication skills

Teamwork

Job description

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment.

Position Summary

The UCLA Luskin Conference Center is seeking a customer-focused, dynamic Bell Attendant to deliver exceptional service to our guests and visitors. As the primary point of contact upon arrival and departure, you will set the tone for a world-class hospitality experience on the UCLA campus.

Key Responsibilities

• Guest Welcome & Escort: Warmly greet arriving guests, open doors, and escort visitors to their rooms. Transport guest luggage to and from rooms and designated storage areas.
• Room & Property Orientation: Identify and explain specific room features to guests. Provide comprehensive information regarding center amenities, services, hours of operation, and local Los Angeles attractions or campus activities.
• Concierge & Logistics Support: Supply clear directions, communicate parking procedures and rates, and arrange transportation (taxis, shuttles, ride-shares), including recording advance travel requests.
• Luggage Management: Handle luggage storage, tag items accurately, and manage prompt retrieval upon request.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 2+ years Customer service experience (Required) And
• 1+ years Front desk or bell attendant experience in a hotel environment (Preferred)
• Excellent customer relations skills (Required)
• Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Ability to remain calm in the face of adversity, such as customer dissatisfaction (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor (Required)
• Ability to work efficiently in a fast-paced environment with a fluctuating workload (Required)
• Ability to work cooperatively as a part of a team (Required)
• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)
• Ability to comply with safety standards and procedures for both personal and public safety (Required)
• Ability to maintain regular, punctual attendance (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.
• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs (Required)
• Drive University vehicles, such as electric carts and vans (Required)

Schedule

• Variable
• Union/Policy Covered
• SX-Service

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT319200-JA008340-PD168535