Guest Experience Specialist

Valor Hospitality Partners; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Hotel Discount Program

Uniforms Provided

Health/Dental/Vision/Life Insurance

Paid PTO after 90 days

401k with employer match

Awards and Recognition programs

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners in the United States is seeking a Front Desk Associate to warmly greet guests, check them in/out, and provide recommendations for local attractions. You will manage reservations, verify details, and support upsell opportunities to maximize guest satisfaction.

The role emphasizes accurate cash handling, courteous communication, and coordination with Housekeeping to ensure room readiness. A high school diploma and 3–12 months of related experience are required.

Qualifications

• High school diploma or equivalent experience.
• 3–12 months of related guest relations experience.
• Excellent computer and cash handling skills; able to stand for long periods.
• On-the-job training for knowledge of hotel services.
• Ability to communicate hotel services to guests and staff.

Responsibilities

• Handle guest check-ins/outs, reservations, and upsell room rates.
• Verify registrations and ensure accurate charges.
• Pre-register, block reservations, and manage same-day or future bookings.
• Balance cash at the start/end of each shift.
• Resolve guest complaints and assist with inquiries.
• Answer phone and provide hotel information.
• Cancel reservations per procedures.
• Coordinate between Front Desk and Housekeeping.

Skills

Computer skills

Cash handling

Guest service

Communication

Stand for long periods

Education

High school diploma or equivalent

Job description

Valor Hospitality Partners in the United States is seeking a Front Desk Associate to warmly greet guests, check them in/out, and provide recommendations for local attractions. You will manage reservations, verify details, and support upsell opportunities to maximize guest satisfaction.

The role emphasizes accurate cash handling, courteous communication, and coordination with Housekeeping to ensure room readiness. A high school diploma and 3–12 months of related experience are required.