Guest Experience Specialist - Front Desk

College Station Hospitality Group LTD; Town of Texas (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Hotel Discount

Uniforms Provided

Health Benefits

PTO

401k

Awards & Recognition

Food & Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality is seeking a Guest Services Agent to be the first point of contact for guests, handling check-ins/check-outs, reservations, directions and local recommendations.

The successful candidate will have a high school diploma, 3–12 months in guest relations, and strong computer and cash handling skills, with a friendly, professional demeanor. We offer a competitive salary, daily pay, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest relations position.
• Excellent computer and cash handling skills; sociable, outgoing demeanor.

Responsibilities

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Skills

Computer skills

Cash handling

Guest service

Education

High school diploma or equivalent

Job description

Valor Hospitality is seeking a Guest Services Agent to be the first point of contact for guests, handling check-ins/check-outs, reservations, directions and local recommendations.

The successful candidate will have a high school diploma, 3–12 months in guest relations, and strong computer and cash handling skills, with a friendly, professional demeanor. We offer a competitive salary, daily pay, and a comprehensive benefits package.