Guest Experience Host (Hotel Front Desk & Café)

Hyatt Place; Tempe (AZ); On-site; USD 24,000 - 36,000; Full time

Job summary

Hyatt Place Tempe/Phoenix Airport is seeking a Hotel Host to join our team and deliver high-quality guest service. The role involves managing the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room and TV den, handling guest check-in and check-out, and supporting meeting room services.

The ideal candidate has prior guest service experience, strong English communication, and the ability to multi-task in a fast-paced environment while maintaining a clean, welcoming space for guests.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.

Responsibilities

• Guest check-in and check-out and servicing of the meeting rooms.
• Maintain a clean, comfortable, and inviting environment.
• Provide high-quality guest service and effective communication with guests.

Skills

Customer service

Multi-tasking

English proficiency

Hospitality experience

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Hyatt Place Tempe/Phoenix Airport is seeking a Hotel Host to join our team and deliver high-quality guest service. The role involves managing the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room and TV den, handling guest check-in and check-out, and supporting meeting room services.

The ideal candidate has prior guest service experience, strong English communication, and the ability to multi-task in a fast-paced environment while maintaining a clean, welcoming space for guests.