Guest Experience Specialist

Hampton Inn & Homewood Suites Phoenix Chandler Fashion Center; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Hampton Inn & Homewood Suites Phoenix Chandler Fashion Center is seeking a friendly front desk agent. You will greet guests, check them in/out, and assist with hotel services to enhance the guest experience.

The role requires strong communication and organizational skills, the ability to handle busy periods with poise, and a professional approach to all interactions with guests and team members.

Qualifications

• Excellent guest service and communication with guests.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise.
• Professional conduct and adherence to hotel policies.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests on arrival and departure.
• Promote hotel services to maximize revenue and occupancy.
• Ensure guest accounts are accurate and complete.
• Maintain clean, professional public areas and office spaces.
• Monitor safety procedures and assist with security.
• Prepare departmental reports and assist other departments as needed.
• Deliver amenities and general assistance upon request.

Skills

Strong interpersonal skills

Communication skills

Organizational skills

Attention to detail

Handling stressful situations

Professional conduct

Job description

Hampton Inn & Homewood Suites Phoenix Chandler Fashion Center is seeking a friendly front desk agent. You will greet guests, check them in/out, and assist with hotel services to enhance the guest experience.

The role requires strong communication and organizational skills, the ability to handle busy periods with poise, and a professional approach to all interactions with guests and team members.