Guest Services Supervisor - Front Desk Leader

Hilton Richmond; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Hilton Richmond is seeking a Guest Services Supervisor to oversee daily front desk operations, ensure a smooth check-in and check-out, and uphold exceptional guest service standards. The role supports and guides front desk staff, promotes teamwork, and ensures a positive guest experience throughout every stay.

Located in the heart of Virginia’s capital, within the Miller & Rhoads building, the property blends historic charm with modern amenities and offers on-site dining, a lobby bar, pool, and

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Customer service

Front desk

Supervisory

Team leadership

Education

High school diploma or equivalent

Tools

OnQ

Opera

Hotel systems

Job description

Hilton Richmond is seeking a Guest Services Supervisor to oversee daily front desk operations, ensure a smooth check-in and check-out, and uphold exceptional guest service standards. The role supports and guides front desk staff, promotes teamwork, and ensures a positive guest experience throughout every stay.

Located in the heart of Virginia’s capital, within the Miller & Rhoads building, the property blends historic charm with modern amenities and offers on-site dining, a lobby bar, pool, and