Guest Experience Specialist

Ulta Beauty, Inc.; Panama City Beach (FL); On-site; USD 19,286 - 24,796; Full time

Job summary

Ulta Beauty in Florida is seeking a Guest Coordinator to engage with guests and promote services and product offerings through one-on-one interactions, both in-store and over the phone. You will support the Experience Manager and Assistant Services Manager by focusing on service and sales goals, guest loyalty, and smooth salon operations.

The role emphasizes delivering an exceptional guest experience, building relationships, scheduling appointments, and staying informed about trends and

Qualifications

• High school diploma preferred and 1 year of relevant work experience.
• Demonstrate sales, product, and service competency.
• Strong communication and customer relationship skills.
• Ability to troubleshoot and work independently or in a team.

Responsibilities

• Meet or exceed store goals for retail and service sales, loyalty, and omni-channel efforts.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Handle sales, refunds and exchanges with courtesy.
• Support services bookings, guest records, and salon traffic flow.
• Promote promotions and events and invite guests to try services.
• Maintain compliance with policies, safety, and sanitation standards.

Skills

Strong communication skills

Customer relationships

Sales competency

Product knowledge

Troubleshooting

Independent and team work

Education

High school diploma

Tools

Point of Sale system

Apple devices

Services Booking System

Job description

Ulta Beauty in Florida is seeking a Guest Coordinator to engage with guests and promote services and product offerings through one-on-one interactions, both in-store and over the phone. You will support the Experience Manager and Assistant Services Manager by focusing on service and sales goals, guest loyalty, and smooth salon operations.

The role emphasizes delivering an exceptional guest experience, building relationships, scheduling appointments, and staying informed about trends and