Guest Experience Specialist

Hilton-Home2-Suites; Springfield (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Hilton-Home2-Suites in Springfield, OH is hiring a Guest Service Agent to check guests in and out, manage reservations, and provide information at the front desk. The role requires delivering outstanding hospitality and accurate handling of guest transactions.

The position emphasizes high service standards, handling guest requests, cash handling procedures, and teamwork with hotel staff across departments to ensure a smooth guest experience.

Qualifications

• Must complete all brand training.
• Be available to work varied shifts.
• Maintain uniform and professional appearance.

Responsibilities

• Check guests in and out efficiently and courteously.
• Handle guest reservations and provide information.
• Post charges and process payments.
• Address guest complaints promptly.
• Coordinate with housekeeping and maintenance as needed.

Job description

Hilton-Home2-Suites in Springfield, OH is hiring a Guest Service Agent to check guests in and out, manage reservations, and provide information at the front desk. The role requires delivering outstanding hospitality and accurate handling of guest transactions.

The position emphasizes high service standards, handling guest requests, cash handling procedures, and teamwork with hotel staff across departments to ensure a smooth guest experience.