Guest Experience Specialist

Extended Stay America; Orange (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Extended Stay America in Orange, California, is seeking a dedicated Guest Services Representative. You will be responsible for ensuring guests have the best experience by assisting with check-ins, payments, and accommodating special requests. The ideal candidate will have a high school diploma and excellent communication skills. Responsibilities also include maintaining cleanliness in the hotel and assisting with breakfast setup. Join a supportive team environment and contribute to our commitment to guest service excellence.

Qualifications

• High school diploma or GED required.
• 1-3 months experience in customer service preferred.
• Ability to manage problems and guest-related issues.

Responsibilities

• Provide assistance to guests and respond to requests.
• Process reservations, payments, and check-ins/outs.
• Maintain cleanliness of hotel areas and assist in housekeeping.

Skills

English proficiency

Customer service

Cash handling

Education

High school diploma or GED

Job description

Extended Stay America in Orange, California, is seeking a dedicated Guest Services Representative. You will be responsible for ensuring guests have the best experience by assisting with check-ins, payments, and accommodating special requests. The ideal candidate will have a high school diploma and excellent communication skills. Responsibilities also include maintaining cleanliness in the hotel and assisting with breakfast setup. Join a supportive team environment and contribute to our commitment to guest service excellence.