Guest Experience Specialist

Extended Stay America; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Extended Stay America is seeking a Guest Services Representative in Tempe, AZ. The role involves assisting guests during check-in and check-out, managing cash and credit transactions, and ensuring adherence to company standards. The ideal candidate will have a high school diploma or GED and experience in customer service, with strong communication skills in English. Responsibilities also include maintaining clean and organized areas and addressing guest requests. A commitment to exceptional service is essential.

Qualifications

• Must be able to communicate proficiently in English to interact with guests and vendors.
• High school diploma or GED is necessary.
• Experience in customer service is preferred.

Responsibilities

• Assist guests with check-in/check-out and payment processing.
• Maintain cleanliness in common areas and front desk.
• Respond to and resolve guest requests and issues.

Skills

Communication in English

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Property Management System

Job description

Extended Stay America is seeking a Guest Services Representative in Tempe, AZ. The role involves assisting guests during check-in and check-out, managing cash and credit transactions, and ensuring adherence to company standards. The ideal candidate will have a high school diploma or GED and experience in customer service, with strong communication skills in English. Responsibilities also include maintaining clean and organized areas and addressing guest requests. A commitment to exceptional service is essential.