Guest Experience Specialist

Extended Stay America; Orange (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Recognition Programs

Job summary

Extended Stay America in Orange, California is hiring a Guest Services Representative responsible for ensuring an exceptional guest experience. Duties include checking guests in and out, addressing guest inquiries, and maintaining a clean and organized work area.

The ideal candidate must possess a high school diploma and demonstrate strong customer service skills, along with the ability to solve problems professionally. This position offers competitive wages and a supportive working environment.

Qualifications

• Must demonstrate commitment to providing an excellent guest experience.
• Required to resolve guest-related issues effectively.
• Must comply with safety and company policies.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain cleanliness and organization in key hotel areas.
• Sell company value and strive to convert inquiries into reservations.

Skills

English proficiency

Customer service skills

Problem-solving

Education

High School Diploma or GED

Job description

Extended Stay America in Orange, California is hiring a Guest Services Representative responsible for ensuring an exceptional guest experience. Duties include checking guests in and out, addressing guest inquiries, and maintaining a clean and organized work area.

The ideal candidate must possess a high school diploma and demonstrate strong customer service skills, along with the ability to solve problems professionally. This position offers competitive wages and a supportive working environment.