Guest Experience Specialist

Extended Stay America; Anaheim (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

Extended Stay America is looking for a Guest Services Representative in Anaheim, California. This role entails assisting guests during their stay, managing all front office operations, and ensuring compliance with company procedures. The ideal candidate should possess a high school diploma and have strong communication skills. Responsibilities include check-in/out processes, maintaining hotel cleanliness, and addressing guest requests. Join us for a rewarding career in hospitality where you can grow and provide guests with a top-notch experience.

Qualifications

• Must communicate proficiently in English to interact with guests.
• Experience with property management systems is advantageous.
• Ability to perform basic math operations.

Responsibilities

• Assist guests at the front desk and handle check-ins/outs.
• Maintain cleanliness of common areas and the front desk.
• Process guest inquiries and resolve complaints.

Skills

Communication Skills

Customer Service

Operational Management

Problem Solving

Education

High school diploma or GED

Job description

Extended Stay America is looking for a Guest Services Representative in Anaheim, California. This role entails assisting guests during their stay, managing all front office operations, and ensuring compliance with company procedures. The ideal candidate should possess a high school diploma and have strong communication skills. Responsibilities include check-in/out processes, maintaining hotel cleanliness, and addressing guest requests. Join us for a rewarding career in hospitality where you can grow and provide guests with a top-notch experience.