Guest Experience Specialist

Extended Stay America; San Rafael (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Great working environment

Employee recognition programs

Vision insurance

401(k) savings plan

Employee Assistance Program (EAP)

Employee perks program discounts

Job summary

Extended Stay America in San Rafael, CA is seeking a Guest Services Representative to warmly assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The role emphasizes delivering a consistent, high-quality guest experience and maintaining front desk operations, including daily paperwork and safety procedures.

You will engage with guests to upsell amenities, manage reservations, and ensure a clean, welcoming lobby and breakfast area in a

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Must be able to communicate effectively with guests and team members.
• Ability to perform routine front desk tasks and audits.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments.
• Process reservations, registration, payments, and departures per guidelines.
• Maintain a clean, organized front desk and lobby area.
• Promote ESA services and convert inquiries into reservations.
• Handle guest information and sales opportunities.

Skills

English proficiency

PMS software proficiency

Safety compliance

Basic math

Problem solving

Education

High School Diploma or GED

Job description

Extended Stay America in San Rafael, CA is seeking a Guest Services Representative to warmly assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The role emphasizes delivering a consistent, high-quality guest experience and maintaining front desk operations, including daily paperwork and safety procedures.

You will engage with guests to upsell amenities, manage reservations, and ensure a clean, welcoming lobby and breakfast area in a