Guest Experience Specialist

Rain Travel Collection; Ocean Springs (MS); On-site; USD 26,000 - 34,000; Full time

Job summary

Rain Travel Collection is seeking a Guest Services Agent to be the first point of contact for guests and residents. You will create a positive, welcoming atmosphere during their stay and work closely with departments to ensure seamless service delivery.

You will greet guests, take reservations by phone/email/in person, check them in and explain available amenities, address concerns with empathy, and collaborate with maintenance to fulfill requests while upholding policies for a safe environment.

Qualifications

• Greet guests warmly and provide information as needed.
• Handle reservations via phone, email and in-person with accurate details.
• Check in guests and guide them to their rooms, explaining amenities.
• Address concerns with empathy and professionalism to resolve issues.
• Collaborate with maintenance and management to fulfill service requests.

Responsibilities

• Greet guests and provide information to ensure a positive arrival experience.
• Process hotel room reservations via phone, email, and in-person with accuracy.
• Check in guests, explain amenities, and direct them to their rooms.
• Handle concerns and complaints with empathy, aiming for quick resolution.
• Coordinate with maintenance/management to address requests and improve guest satisfaction.
• Assist with check-out and gather feedback about the stay.
• Uphold company policies while maintaining a safe, welcoming environment.

Skills

Communication skills

Multitasking

Problem solving

Customer service experience

Basic computer skills

Tools

Email

Office software

Job description

Rain Travel Collection is seeking a Guest Services Agent to be the first point of contact for guests and residents. You will create a positive, welcoming atmosphere during their stay and work closely with departments to ensure seamless service delivery.

You will greet guests, take reservations by phone/email/in person, check them in and explain available amenities, address concerns with empathy, and collaborate with maintenance to fulfill requests while upholding policies for a safe environment.