Guest Experience Specialist

Glass Light Hotel & Gallery; Norfolk (VA); On-site; USD 33,000 - 35,000; Full time

Job summary

Glass Light Hotel & Gallery in Norfolk, Virginia, is seeking a friendly guest service representative to greet guests, manage reservations, check‑in and check‑out, and resolve issues with care and professionalism.

We offer comprehensive health coverage, a 401K with discretionary match, paid holidays, PTO, earned wage access, life insurance, and travel discounts as part of a values‑driven team. Join a family‑oriented culture that puts wellbeing first.

Qualifications

• High school diploma or equivalent required or preferred.
• Prior customer service experience is preferred but not required.

Responsibilities

• Greet guests on arrival and ensure a smooth check-in process.
• Provide information about hotel amenities and local attractions.
• Respond to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate guest records.
• Address guest concerns to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests.

Skills

Customer service

Phone skills

Education

High school diploma or equivalent

Job description

Glass Light Hotel & Gallery in Norfolk, Virginia, is seeking a friendly guest service representative to greet guests, manage reservations, check‑in and check‑out, and resolve issues with care and professionalism.

We offer comprehensive health coverage, a 401K with discretionary match, paid holidays, PTO, earned wage access, life insurance, and travel discounts as part of a values‑driven team. Join a family‑oriented culture that puts wellbeing first.