Guest Experience Specialist

Extended Stay Hotels; Mount Pleasant (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Extended Stay Hotels in Mount Pleasant, South Carolina seeks a guest-focused team member to support front desk operations and guest relations. Excellent English communication and basic computer skills are essential to handle check-ins, inquiries, and routine reports.

You'll work on-site, interact with guests and vendors, and comply with safety and operating procedures while delivering friendly, efficient service in a busy hotel environment. The role requires punctuality and teamwork.

Qualifications

• Communicate effectively in English with guests and vendors.
• Operate the property management system and run shift reports.
• Follow safety rules and operating manuals.
• Prepare routine reports and correspondence.
• Perform basic arithmetic for on-the-job tasks.
• Exercise good judgment at all times.
• Address and resolve guest-related issues.

Responsibilities

• Interact with guests, associates and vendors to ensure service standards.
• Complete check-ins/check-outs and audit functions as needed.
• Produce routine reports and maintain clear records.
• Adhere to safety procedures and company policies.
• Assist guests with inquiries and problem resolution.

Skills

English communication

PMS proficiency

Safety documentation

Routine reporting

Basic arithmetic

Good judgment

Guest issue resolution

Job description

Extended Stay Hotels in Mount Pleasant, South Carolina seeks a guest-focused team member to support front desk operations and guest relations. Excellent English communication and basic computer skills are essential to handle check-ins, inquiries, and routine reports.

You'll work on-site, interact with guests and vendors, and comply with safety and operating procedures while delivering friendly, efficient service in a busy hotel environment. The role requires punctuality and teamwork.