Guest Experience Concierge | Front Desk Pro

Concord Hospitality Enterprises; Mount Pleasant (SC); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

Life Insurance

Disability insurance (ST/LT)

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement

Descrizione del lavoro

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Mount Pleasant, South Carolina. The role centers on delivering warm, proactive service at the hotel front desk and ensuring an outstanding guest experience from check-in to check-out.

You will greet guests, handle inquiries, assist with requests, and work with other departments to resolve issues while upholding brand standards and safety policies. Join a team that values hospitality and professional growth.

Competenze

• Previous customer service or hospitality experience preferred.
• Excellent communication and problem-solving skills.
• Ability to stay calm under pressure and handle multiple tasks.
• Experience with hotel front desk operations is a plus.

Mansioni

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Descrizione del lavoro

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Mount Pleasant, South Carolina. The role centers on delivering warm, proactive service at the hotel front desk and ensuring an outstanding guest experience from check-in to check-out.

You will greet guests, handle inquiries, assist with requests, and work with other departments to resolve issues while upholding brand standards and safety policies. Join a team that values hospitality and professional growth.