Guest Reservations & Experience Specialist

TPG Hotels & Resorts; Mount Pleasant (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

TPG Hotels & Resorts in Mount Pleasant, SC is seeking a Reservation Specialist to support guest engagement from pre-arrival to post-check-in. You will handle phone inquiries, process bookings, manage group blocks, and maintain inventory while promoting hotel programs and upgrades.

The role requires excellent communication and multi-tasking skills, with prior sales or hospitality experience preferred. You may work varying shifts and must pass background checks as part of employment.

Qualifications

• High school diploma or equivalent required.
• Excellent oral and communication skills required.
• Excellent multi-tasking skills required.

Responsibilities

• Maintain and improve the quality of the guest experience BEFORE they arrive and AFTER they have booked.
• Answer phones and follow a routine script to gain and qualify the guests needs, ensuring proper information is received, special requests are noted and accurate information is established.
• Follow set procedures on booking specific rate plans, packages and note guests special needs and/or requests to ensure their experience is flawless.
• Maintain reservation arrivals and room inventory for availability.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Answer the telephone in a professional manner and assist guests with any questions, sale of the outlets, and directions to the property etc.
• Maintain Reservations email for written requests/needs and bookings.
• Enter and maintain group blocks, information and inventory.
• Maintain an up to date working knowledge of all resort amenities as well as any special events.
• Interact with resort staff in a professional manner, assisting other departments with necessary information on guests arrivals and requests/special needs.
• Be knowledgeable of all emergency procedures and Resort policies.
• Communicate all pertinent information to the Director of Revenue/Reservations, Front Desk Managers, Director of Rooms and Sales Department as necessary.
• Champion programs that train and develop the team as it relates to policies and procedures.
• Cultivate an atmosphere of continuous learning.
• Foster and grow working relationships with other departments.
• Maintain and improve the quality of information given to guests via the phone or email

Skills

Excellent communication

Multi-tasking

Sales experience

Education

High school diploma or equivalent

Job description

TPG Hotels & Resorts in Mount Pleasant, SC is seeking a Reservation Specialist to support guest engagement from pre-arrival to post-check-in. You will handle phone inquiries, process bookings, manage group blocks, and maintain inventory while promoting hotel programs and upgrades.

The role requires excellent communication and multi-tasking skills, with prior sales or hospitality experience preferred. You may work varying shifts and must pass background checks as part of employment.