Guest Experience Specialist

Lucas Museum; Los Angeles, Northern (CA, KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

The Lucas Museum of Narrative Art in Los Angeles is seeking a Visitor Services Associate to join the frontline team. You will greet guests, assist with tickets, guide tours, and provide information about exhibitions, programs, and policies.

The role offers opportunities across ticketing, cash handling, theater ushering, and guest engagement, with full-time, part-time, and seasonal opportunities. We value exceptional customer service and teamwork in a dynamic public setting.

Qualifications

• At least two years of experience in a high-volume, guest-service oriented environment.
• Experience in arts and cultural organizations preferred.
• Proficient with ticketing software; Tessitura is a plus.
• Ability to work flexible hours including weeknights, weekends, and holidays.

Responsibilities

• Serve as first point of contact for museum guests, delivering a welcoming visitor experience.
• Understand Lucas Museum policies and assist guests in navigating their visit.
• Perform front-of-house duties such as ticketing, cash handling, ushering, guest services, and guided tours.
• Promote ticket sales and membership programs.
• Maintain clean public spaces and escalate issues as needed.
• Support special initiatives and participate in training and meetings.
• Take on additional duties as requested by Visitor Services management.

Skills

Guest service

Communication

Flexibility

Tools

Tessitura

Job description

The Lucas Museum of Narrative Art in Los Angeles is seeking a Visitor Services Associate to join the frontline team. You will greet guests, assist with tickets, guide tours, and provide information about exhibitions, programs, and policies.

The role offers opportunities across ticketing, cash handling, theater ushering, and guest engagement, with full-time, part-time, and seasonal opportunities. We value exceptional customer service and teamwork in a dynamic public setting.