Guest Experience Supervisor | Museum Frontline Leader

Lucas Museum; Los Angeles (CA); On-site; USD 35,817 - 44,083; Full time

Job summary

The Lucas Museum in Los Angeles is seeking a Visitor Services Supervisor, responsible for overseeing the frontline team and ensuring excellent guest experiences. This role requires strong leadership, communication skills, and a commitment to operational excellence.

The ideal candidate should have over 2 years of supervisory experience in a guest service environment, particularly within arts or cultural institutions, and a strong understanding of health and safety compliance.

This position offers a salary range of $26 – $32 per hour, depending on experience.

Qualifications

• 2+ years of experience in a supervisory role in a guest service-oriented environment.
• 3+ years in a high-volume guest service setting.
• Knowledge of health and safety standards compliance in California.

Responsibilities

• Assist leadership with staffing and scheduling.
• Supervise and mentor Visitor Services staff.
• Ensure a positive visitor experience and operational excellence.

Skills

Guest Experience Leadership

Team Management

Communication Skills

Health and Safety Standards

Job description

The Lucas Museum in Los Angeles is seeking a Visitor Services Supervisor, responsible for overseeing the frontline team and ensuring excellent guest experiences. This role requires strong leadership, communication skills, and a commitment to operational excellence.

The ideal candidate should have over 2 years of supervisory experience in a guest service environment, particularly within arts or cultural institutions, and a strong understanding of health and safety compliance.

This position offers a salary range of $26 – $32 per hour, depending on experience.