Member Experience & Engagement Manager

Sacbar; Los Angeles (CA); Hybrid; USD 84,000 - 99,000; Full time

Job summary

The Lucas Museum of Narrative Art is seeking a Manager, Member Experience to design and implement event programming that drives new audiences and deepens member engagement. This role includes member services, welcome materials, and exclusive store offerings tied to the Museum Store.

Reporting to the Director of Membership and Development Operations, the manager collaborates with Development, Visitor Services, Curatorial, Marketing, and Special Events to execute programs that align with

Qualifications

• 5-7+ years of work experience in managing and executing events and developing audience-driven programming.
• Able to collaborate across staff, educators, funders, sponsors, members, and the general public.
• Strong interpersonal and communication skills.
• Ability to manage high-profile events and communications.
• Understanding of membership programs and art and culture landscape.
• Passion for narrative art, storytelling, and film.
• Experience managing budgets.
• Ability to follow good judgement and make timely, data-driven decisions.
• Nights and weekends as needed for events staffing and execution.

Responsibilities

• Lead the conceptualization, design, development, and implementation of an extensive portfolio of membership programs, ensuring high-quality experience and innovation.
• Build programs that attract new audiences and spark connections and conversations.
• Design and implement a wide variety of event programming to deepen member engagement and loyalty.
• Collaborate with cross-functional teams to connect audiences to the collection, installations, values, and mission.
• Routinely assess member benefits and pricing, and strategize around new offerings to grow lifetime value.
• Present and lead programs with members, including evenings and weekends as necessary.
• Manage event budgets and resource allocation across the full year.
• Cultivate partners and programming relationships to grow popularity and word-of-mouth.

Skills

Event planning

Stakeholder management

Budget management

Communication

Education

Bachelor's degree

Tools

Tessitura

Excel

Word

Teams

OneDrive

Planner

Job description

The Lucas Museum of Narrative Art is seeking a Manager, Member Experience to design and implement event programming that drives new audiences and deepens member engagement. This role includes member services, welcome materials, and exclusive store offerings tied to the Museum Store.

Reporting to the Director of Membership and Development Operations, the manager collaborates with Development, Visitor Services, Curatorial, Marketing, and Special Events to execute programs that align with