Guest Experience Ambassador

Lucas Museum of Narrative Art; Los Angeles (CA); On-site; USD 28,929 - 30,996; Full time

Job summary

The Lucas Museum of Narrative Art is seeking a Visitor Services Associate in Los Angeles, CA. This role involves creating an engaging visitor experience, providing exceptional customer service, and overseeing operations like ticketing and guest interactions. Candidates should have at least two years of experience in guest services, with flexibility to work varied hours. Compensation ranges from $21 to $22.50 per hour. The museum embraces diversity and inclusion in its hiring practices.

Qualifications

• Minimum of two years of experience in a high-volume, guest-service oriented environment.
• Experience for an arts and cultural organization or high-volume environment with excellent guest service standards preferred.
• Ability to work flexible hours including weeknight evenings, weekends, and holidays.

Responsibilities

• Serve as first point of contact and ambassador for all Museum guests.
• Maintain a thorough understanding of the Museum's policies and offerings.
• Perform assigned workstation responsibilities including ticketing and guest services.
• Promote, sell, and provide support for ticket sales.
• Ensure all publicly accessible spaces are clean and in accordance with the Museum's policies.

Skills

Guest service experience

Ticketing software proficiency

Flexibility in working hours

Tools

Tessitura

Job description

The Lucas Museum of Narrative Art is seeking a Visitor Services Associate in Los Angeles, CA. This role involves creating an engaging visitor experience, providing exceptional customer service, and overseeing operations like ticketing and guest interactions. Candidates should have at least two years of experience in guest services, with flexibility to work varied hours. Compensation ranges from $21 to $22.50 per hour. The museum embraces diversity and inclusion in its hiring practices.