Member Experience Manager: Create Engaging Museum Programs

Lever, Inc.; Los Angeles (CA); On-site; USD 84,000 - 99,000; Full time

Job summary

The Lucas Museum of Narrative Art in Los Angeles is seeking a Manager, Member Experience to design and implement a wide variety of member events and programming, collaborate across departments, and elevate the overall member journey.

You will lead programs, manage budgets, cultivate partnerships, and coordinate welcome materials and member exclusives. Evening and weekend availability may be required to support events and engagement.

Qualifications

• 5-7+ years of work experience in managing and executing events of all formats and developing audience-driving programming.
• Able to work well and collaborate effectively with a wide range of audiences, including staff, educators, funders, sponsors, members, general public and other constituencies.
• Strong interpersonal and communication skills
• Ability to manage high profile events and communications
• Understanding of membership programs and art and culture landscape
• Passion for narrative art, storytelling, and film
• Experience managing budgets
• Ability to follow good judgement and make timely and data driven decisions
• Nights and weekends as needed for events staffing and execution

Responsibilities

• Lead the conceptualization, design, development, and implementation of an extensive portfolio of membership programs, ensuring the highest quality of experience, creativity and innovation
• Build programs that provide impactful experiences, attract new audiences, and spark connections and conversations
• Strategically designs and implements a wide variety of event programming that deepen the engagement of Lucas Museum Members growing loyalty, engagement and lifetime value
• Collaborate closely with cross-functional teams to generate engaging programming connecting audiences to the museum’s collection, installations, values, and mission
• Works closely with Director, Membership to routinely assess and benchmark member benefits and pricing
• Present and lead programs where necessary, interfacing with members, including weekends and evenings
• Manages event budgets and resource allocation across full year planning
• Cultivate partners and programming relationships to grow popularity and build word of mouth
• Ensures that events and other benefits adhere to a schedule of fulfillment for every segment in keeping with promised member benefits
• Ideates on and activates other member experience touch points including welcome package materials and member-exclusive products through the Museum Store
• Assists in handling escalated member customer service issues

Skills

Event management

Audience development

Budget management

Stakeholder collaboration

Donor relations

Tools

Tessitura

Microsoft Excel

Microsoft Word

Teams

OneDrive

Planner

Job description

The Lucas Museum of Narrative Art in Los Angeles is seeking a Manager, Member Experience to design and implement a wide variety of member events and programming, collaborate across departments, and elevate the overall member journey.

You will lead programs, manage budgets, cultivate partnerships, and coordinate welcome materials and member exclusives. Evening and weekend availability may be required to support events and engagement.